![]() You can download the message logs from the same section. You can see all messages sent and received under "SMS to Chat" tab.ĩ. When marked as complete, the message will be shown under History section.Ĩ. ![]() Instant gratification to your customers will increase customer satisfaction. Your customer support team can now respond to multiple chat sessions in real-time. HappyFox Chat makes it easy for you to offer real-time live chat support. ![]() When you accept the message, you'll be directed to the Messages section with the SMS content.ĥ. You can assign the chat to another agent.Ħ. You can also use canned responses to reply to the SMS.ħ. Your customers want quick answers and the fastest turn around time. ![]() When there is an incoming SMS from customer, agents will get a notification as shown below.Ĥ. Enter customer's number on the field provided on left bottom of the page under "Messages" section and hit enter.ģ. If you have multiple numbers, set up outbound messaging number from which you/your agents will send SMS to the customer.Ģ. How can agents send and receive a message?ġ. When the account balance becomes $0, your SMS account will be suspended. You will get email alerts when your balance goes below $20.Ĥ. If you have not turned on “Enable auto refill” setting, you can just click "Add Funds".ģ. You can enter the amount you want to auto-credit, when the balance goes below certain amount. You can enable the “Enable auto refill” setting, to auto credit funds from your card. How do I recharge when the sms-chat account's balance is low?ġ. You can download the tariff from "download tariff” link on the SMS section. You would need to add a minimum of 20$.ģ. You can use your existing credit card or add a new card to add funds. Add funds to this phone number just like you would do to your mobile network service provider to send and receive messages.Ģ. Name your phone number and click "Finish".ġ. Pick a number and click "Select number and continue".Ĥ. Note: You can get phone numbers of US, UK and Canada.ģ. You can search and choose a number based on your preference. Click "Search for available numbers" after entering your preferences. Using Zapier, you can integrate Happy Fox with WhatConverts and. Click on SMS to CHAT from the main menu.Ģ. Happy Fox is a chat and help software that helps you interact with visitors to your site. How to set up SMS-Chat feature? Get a phone numberġ. You can buy phone numbers of United States, United Kingdom and Canada only. With these and more, HappyFox Chat 2.Feature available on Growth, Scale and Scale plus plans. Quickly view a list of agents available online, and transfer chats within or across departments. Set your availability, change your display avatar, or reach out to us, from a completely revamped settings page. View chats waiting, and plan for agent availability based on Queued Chats. Get context on any chat, by accessing completed, missed, and offline chats, and reading through the conversation history. All from within the chat details screen.Īccess and switch between multiple chats, with a single tap, using chat heads, right at the top of your chat screen.īe ever ready to jump in and help a new support agent, using the monitor chat feature. Log in using your username, password, and secure access using the Touch-ID/Face-ID integration.Īdd attachments, tag your chats, use canned responses, or transfer them to another agent. With HappyFox Chat 2.0, you can do a lot more of what you did on the web, now on the go.Ī completely refreshed design, makes for a best-in-class user experience, in live chat support, ever. If you are already using the web app or our desktop app, you’ll find this mobile app, a great companion to ensure you don’t miss any chats. HappyFox Chat lets you take Live Chat requests from your website anywhere, anytime. Meet HappyFox Chat 2.0 - HappyFox Chat in a brand new avatar!
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