![]() Stopped in my tracks, not quite believing what just took place I turn and grimace while staring toward the counter. I made it halfway to the door when behind me I hear a sarcastic and shrill “BIYEEEEE, HAVE A NICE DAAAAY” from the direction of the counter. ![]() The manager had the rice ready for me, offered me a free pastry for my trouble which I declined, and I made haste leaving the restaurant as I wanted to get the food back as quick as possible for my partner to enjoy. Perturbed they could not fulfill the instruction in its entirety as ordered I opted to drive to the restaurant to pick up the rice. I could either pick it up or they could give me two free pastries on my next visit. I called the restaurant to see if they can have the driver bring the side of rice, the manager informs me this is not possible. The wife wants rice, I am not one to question. When we received the food, both entrees had salad when one was supposed to come with rice. They are usually quite busy and may experience a backlog that drives this. This is also an establishment that is better to visit in person as the food is usually cold by the time it gets to you. This review focuses on the customer service I received but on a side note, they put the warm meat on top of the lettuce if you order a salad instead of rice, wilting it by the time it gets to you. One entrée was ordered with rice, the other with salad. We set up delivery from grub hub ordering two entrees and a side of Tzatziki. With that said, I had such a surreal experience with ordering delivery I am still in shock. My wife and I LOVE this place! Such a great place to go out to dinner off the main strip in Santa Monica.
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